What is wrong with the Financial Aid Office?

I received my financial aide award last night, and I doubt it could be more screwed up. They gave me a $5,000 work study award despite the fact that I emphatically told the office I didn’t want it (and they assured me it wouldn’t be a problem); this comes off of the total budget, so now I won’t be able to borrow as much. Losing $5,000 in loans puts a serious damper on the plan to get our of our lease and move to Kingwood. What bothers me even more, is that they (note: this could make me sound like a pompous ingrate, so be warned) lowered my friggin’ scholarship by $1,000. I met the minimum GPA to get it renewed, but they got rid of the old ones and gave a new one. I really don’t want to have to sue the school, so they had better get this straightened out pretty quickly.